How to return, cancel and exchange?
My product is broken, what should I do?
If the product you ordered is broken, we ask you to take a report if the deliveryman is with you, and if he/she has left, call the branch back to take the report. At this time, we ask you to inform our customer representatives at the customer service link that your product is broken. If you do not want to order a new product, the amount of the product will be refunded in full to the credit card you used during the purchase when the product reaches us. Shipping fees are covered by us.
Products are checked by us before packing. For this reason, if the product comes out of the box damaged, it is necessary to take a report. We want you to know that we cannot accept the return of the product if the report is not made.
What should I do if I want to change the product?
Unfortunately, we cannot exchange products because the sales performed on our site are limited to stocks. If you are not satisfied with the product or if the cargo is damaged, we want you to know that we cannot exchange your order but the amount of the product price can be refunded. If the sale of the product you requested for exchange continues through our site, you can return the product you have and order a new product. Your exchange requests will be treated as a refund request.
Refund request in excess of 7 days
If more than 7 days have passed since the date of delivery of the product you want to return to you, your refund request will be directed to the supplier company. For this reason, we ask you to request a refund within 7 days after the product reaches you for products that you are not satisfied with.
What if I want to cancel my order?
If you want to cancel your order before it enters the shipping process, just inform our customer representatives from our Customer Service Department. Our customer representatives will cancel your order and refund your purchase amount to your credit card in full.
After your order is delivered to the cargo, you can contact our customer representatives by creating a Ticket record in the 24/7 support notification section with your order cancellation process that you will request. If a cancellation request is made for orders that have been delivered to the cargo, your order will be recalled from the cargo company. When the cargo is returned to our hands, your order amount is refunded to your credit card that you used in the purchase by deducting the shipping fee.
When does the refunded fee come to my account?
A refund for your canceled or returned orders is made to the credit card that you used in the purchase within 24 hours of the product reaching us. It may take 3 to 7 days, depending on the bank, for the refund amount to appear on your credit card receipt after the refund is made.
If the purchase is in installments and your account has been charged by the bank between the date of your purchase and the date of your refund request, the refund amount by the bank is reflected on your credit card in installments each month. This situation is entirely due to the bank. And we cannot change this procedure.
Can I change my delivery and billing addresses?
Your order will be sent to the delivery address you entered. One of the most common causes of delivery delay is insufficient address information. Please enter your delivery address in full and complete.
Do not confirm your order until you are sure that your billing information is correct, as the billing address information cannot be changed after billing.
My order came dunted and broken, what should I do?
The products that ‘’Petityu.com’’ sells are taken from the seller companies to deliver to our valued members and packaged after the damage control. No damaged products are shipped by ‘’Petityu.com’’.
But due to their nature, some sensitive products may be damaged, which can be dropped during direct transport or caused by cargo loading. In this case, when your order is delivered to you by the cargo officer, you must check the damage on the external package before taking delivery and prepare a ''Damage Detection Report'' in case of any damage.
Another issue that we want you to pay attention to in relation to the damage detection report is the explanations that the deliverymen stated in the report.
For example, a report such as "there is no damage to the parcel" or "the product is damaged". Be sure to warn the official to keep a record with full and correct words for your product.
In case of damage that you notice after receiving your order, you must immediately inform your cargo branch and request assistance in accordance with the preparation of a damage assessment report. If you do not receive the necessary assistance from the cargo branch, please inform us.
My bill wasn't delivered with my order, what should I do?
All orders delivered by cargo are delivered to the cargo company with a bill. Our official bills are an integral part of your sent order.
Your bill is delivered to you in a clear plastic pocket bag outside the box where your order is placed. If, for any reason, the bill contained in this pocket by the cargo company is not provided to you, please remind the cargo authority and insist on the bill.
For a bill that is not delivered despite all your requests, please make a report and let us know. As soon as the shipping company finds the original or a copy of the original stamp, It will be sent to you by us.
Are deliveries only made to an address?
All shipments are delivered to the address and the person relevant. Absolutely no goods can be delivered from the cargo branch. If the buyer is not at the address, delivery can be made to a first-degree relative after the identification information is checked. If no one can be reached, you must take your cargo from the nearest cargo branch.
There's no cargo branch where I am, how do I get my cargo?
Our contracted cargo companies (the cargo company that brings your product to you) can deliver products to everywhere in Turkey. If a cargo agent is not available in your location, your region is called a mobile region and product delivery is made to you will be on certain days of the week. But for this, you may need to pay an additional 5 turkish liras for your shipping price.
How do I know my order has been delivered to cargo?
First, a mail containing the delivery of your order to the cargo and the cargo tracking number will come to your mail address registered in the system. Or you can check in detail by entering the "My Orders" section in the "My Account" section on our site.
My new product came out defective, what should I do?
Products that you have just received that are defective in their packaging fall into the class of defective products. For exchange operations, in its original packaging and with all accessories, you must send it directly to Petityu with the registration to be as you received. In the original packaging, there should be no labels, tapes, lettering, etc.
(ATTENTION!) Defective products requested for change MUST BE SENT WITH ALL ACCESORIES AND COMPLETE PACKAGING. Otherwise, there will be problems you can occur in the exchange process.
You must provide us with information before sending it. You must always send your products to us counter-paid with the cargo company that delivered to you. Otherwise, your products will not be taken from any shipping company.
There are 3 alternatives for your new products that are defective in their packaging; repair, exchange or return. Therefore, we ask you to specify your request in your ticket registration.
Products that reach us vary depending on the duration of the transaction, the exchange depends on the stocks of the supplier company, the refund depends on the report that the authorized service will provide, and the repair again depends on the repair time of the authorized service. ''Petityu.com'' will try to finalize your transaction as soon as possible by taking the necessary actions to suppliers and authorized services to avoid aggrieving you.